• Kites, Grievances, and stakeholder correspondence received, accounted for and responded to timely and in accordance with policy. Ensure documents are kept safe per HIPAA, PREA, federally mandated laws, and local state RCW’s.
• Medical records are made available to all clinical and administrative staff on a consistent and timely basis.
• The incumbent consistently monitors the content of health records to ensure
  • Only appropriate documentation exists within the chart,
  • Each document is complete with appropriate and accurate information,
  • Accurate per DOC/DOH Standard Operating Procedure.

• A detailed resume
• A cover letter
• Three professional references

• Kite, Grievance, and external stakeholder (OCO, DRW, Etc.) Tracking.
  • Ensure Kites, Grievance, and external stakeholder communications are accurately logged, responded to timely and filed if appropriate for HS staff.
  • Review kites and grievances for completeness, accuracy, signatures.
  • Follow up with health services staff when document is incomplete. Provides on the spot instruction to bring document into compliance.
  • Ensure documents are formatted correctly. Use of Offender Management Network Information (OMNI) system to research and maintain accurate health record integrity.
• Staff support.
  • Prep and fax offsite consults.
  • Request provider notes from offsite providers.
  • Monitor the Patient Services Representative (PSR) fax email, and distribute the faxes that come in.
  • Document receipt of offsite paperwork.
  • Assist in answering the PSR central line and transferring to the proper PSR.
  • Answer requests from authorized personnel for information recorded in patients’ records in accordance with prescribed policies.
  • Prepare health records for provider/practitioner appointments and review as needed.
  • Prepare trip medical packets and deliver to transport.
  • Pull needed information from Correctional Institution Pharmacy Software (CIPS) and Interpatch to include in medical packets.
• Assist Medical Records.
  • Daily filing of all appropriate documentation into the patient health record.
  • Ensure documentation from community facilities are reviewed and signed by referring provider before filing.
  • Ensure health record information is accurate, confidential, complete and legible.
  • Research health record to ensure only information requested is transmitted.
• Workflow Management / Quality Improvement / Place Safety Muster
  • Organize daily workflow.
  • Participate in Health Services Quality Improvement activities as appropriate.
  • Participate in Health Services Place Safety Muster as appropriate.

Required Qualifications:

• Ability to type a minimum of 40 words per minute.
• Intermediate word processing and spreadsheet skills.
• Handle stressful environments: Adapt to and positively handle the stress of a high-paced work environment.
• Multi-Task: Ability to multi-task, prioritize and complete work assignments in a fast paced, detail-oriented environment.
• Share information appropriately: Maintain confidentiality of information learned through position that is protected by Department of Corrections policy, federal and/or State law. Keep supervisor informed of need-to-know items; share complete and accurate information.
• Policies & procedures: Know, understand, and consistently demonstrate ability to follow all applicable agency policies, procedures, and guidelines related to custody and security. Stay current as policies and procedures change.
• Team player: Demonstrate team approach to providing excellent-customer service. Communicate effectively both internally and externally. Promote inclusiveness.
• Foster a positive attitude: Demonstrate openness toward the ever changing social and cultural makeup of the workplace. Work effectively with men and women of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds. Respectfully acknowledge people's differences and recognize these differences as important and valuable. Be culturally sensitive and appropriate. Respect and value diverse backgrounds and traditions.

• High school diploma or equivalent
• AND Two (2) years of clerical experience.
• Equivalent education/experience.

Please include a minimum of three professional references with your application:

• The Department of Corrections defines a professional reference as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.
• If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Phone number AND email address are required for all professional references.

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!
• Many DOC jobs are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a Public Employees Retirement System (PERS) eligible position to a PSERS eligible position, they actually retire under two different systems/plans. For more information, please contact the Department of Retirement System at: 1-800-547-6657.

• The mission of DOC is to improve public safety. For additional information about the agency, please visit doc.wa.gov.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days of the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
• If this position is included in a Union Shop, employees will be required to become members within thirty (30) days of employment.
• Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from Until this documentation is provided, you will not be selected to move forward in the hiring process.
• This recruitment could be used to fill multiple permanent or non-permanent positions.
• The DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit Mission: To improve public safety by positively changing lives.
  Our Vision: Working together for safer communities.
  Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
  Our Core Values:
  
  • Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
  • Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
  • People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
  • Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
  • Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.
  We are committed to hiring individuals who possess the following core diversity competencies:
  
  • Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
  • Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic, and cultural backgrounds.
  • Respectfully acknowledge people's differences and recognize these differences as important and valuable.
  • Promote inclusiveness.
  • Be culturally sensitive and appropriate.
  • Respect and value diverse backgrounds and traditions.
  DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability, or the use of a trained guide dog or service animal by a person with a disability.
  
  For questions about this recruitment, or to request reasonable accommodation in the application process, please email zenon.mateyka@doc1.wa.gov or call at 509.290.7123. For TTY service, please call the Washington Relay Service at 7-1-1 or 1.800.833.6388.