Who we are

About this Position

The Business Resource Division (BRD) provides business services to state agencies and local governments. As part of BRD, Fleet Operations manages over 5,000 sedans, SUVs, light trucks, vans, hybrids, and al/­electric vehicles. We provide vehicles for agency use with 4 daily rental sites and provide maintenance and service for these vehicles.

In this position, you will support the Fleet Operations in its dispatch office by providing clean, safe, and reliable vehicles for customers to use at all the daily rental locations. This position also provides customer service and general assistance with customer education for the self-automated key box system, Fones Rd reservation system, and WEX Fuel system.

Some of what you will be doing:
Provide upkeep on daily rental vehicles at all locations

• Ensure all areas of vehicles are vacuumed, cleaned & fueled
• Review service tag dates on vehicles to ensure they are not due for service
• Clean all vehicle windows
• Top off washer fluid and replacing wiper blades as needed
• Replace vehicle lightbulbs when necessary
• Perform walk-around inspections on daily rental cars and reporting damage to the main rental office
• Transport vehicles to and from car washes or automotive service vendors
• Assist customers at daily rental sites as necessary
• Clean and prep vehicles for re-issue
• Inspect parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations
• Maintain inventory of supplies
• Ensure that charging stations are functioning properly, as well as reporting outages
• Make cleaning and service reservations for vehicles in the Automated key box system
• Assists the dispatch team towards their satisfaction journey projects
• Assists in the implementation and processes for the dispatch performance metrics

• Drive vehicles to other dealerships & maintenance shops for service
• Pick up auto parts & tires
• Shuttle rental cars to required locations
• Drive vehicles to detail shops

• Answer phones and assist with customer inquiries
• Adds customers into the Fleet Commander system within 24 hours
• Back up the dispatch front desk when needed

REQUIRED:

• One (1) year of work experience in a garage or service station, or equivalent experience
• One (1) year experience providing customer service
• You must possess a valid driver's license that is free of serious traffic violations
• Must be able and willing to work independently with little supervision
• Willing and able to drive a diverse selection of vehicles
• Willing to work as a positive and collaborative team member

• One (1) year of experience working with computers such as Microsoft Office & Outlook
• Experience using the Automated key box reservation system and hardware
• Experience using Asset Works fleet management system
• Experience driving a variety of vehicles

Competencies:

• Accountability: Accept personal responsibility for the quality and timeliness of work. Recognize how your quality and timeliness of produced work may impact the work produced by others. Can be relied upon to achieve excellent results with little need for oversight. Effectively organize multiple assignments, sometimes of a complex nature of involving competing priorities, to produce work products and services that are accurate, thorough, and on time. Diligently attends to details and pursues quality in accomplishing tasks. Identifies and corrects errors in calculations, catching discrepancies early to avoid bigger issues, and consistently produces work that meets high standards of accuracy.

• Adaptability & Flexibility: Able to successfully adapt approaches, goals, and methods to changing business needs, conditions, and work responsibilities to achieve successful results in dynamic situations.
• Customer focus: Understands customer needs and expectations and actively engages in meeting them. Talks about public service responsibilities and how actions impact customer satisfaction. Regularly follows up to ensure customer needs are fully addressed and shares customer service lessons to improve both internal and external success. Participates in quality improvement processes, focusing on enhancing customer service and overall satisfaction.
• Ethics and Integrity: Maintains confidentiality, keeps promises, and advocates for ethical behavior. Uses public funds and resources responsibly, protects private information, and avoids misrepresentation for personal gain. Consistently does what is right, even when no one is watching, and encourages others to uphold these standards.
• Fiscal Accountability: Handles public funds and resources responsibly and accurately by following fiscal guidelines, regulations, and standards. Processes financial transactions, commits fiscal resources, and prepares documents such as invoices and vendor payments with precision and attention to detail. Maintains and updates record-keeping systems to safeguard funds and prevent theft or misuse. Monitors budgets to ensure critical costs are covered, seeks ways to save money without cutting corners, and accounts for resources thoughtfully by weighing alternatives and their benefits.
• Results-Oriented: Drives impactful results by fostering a culture of continuous improvement and making data-informed decisions. Stays focused on goals, spots obstacles or opportunities quickly, and handles challenges with flexibility and determination. Solves problems with practical solutions and stays on track with deadlines and productivity standards. Creates a safe environment for experimentation while eliminating barriers to equity and advancing organizational goals. Understands how government works—like budgets, laws, interest groups, and the media—and uses that knowledge to tackle complex issues and make decisions that benefit the public. Meets productivity standards, deadlines, and schedules, ensuring customer satisfaction and organizational success.
• Safety: Maintains a safe and efficient work environment by adhering to agency safety policies and standards, organizing workspaces to reduce risks, and using personal protective equipment as needed. Follows safe practices when working, driving, or operating tools, machines, and vehicles as applicable. Understands the functions and limitations of equipment, ensuring proper setup, calibration, and maintenance. Conducts regular inspections, promptly addresses malfunctions, and ensures equipment is operational and used only for its intended purpose. Reports injuries, accidents, or hazards to management and ensures they are investigated or reviewed to prevent future incidents.
• Models and Champions our Culture and Values: Leads by example, earning trust and respect through honesty, authenticity, transparency, and professionalism. Cultivates an inclusive environment by fostering relationships with people of all backgrounds, including different sexual orientations, gender identities, abilities, and racial, ethnic, and cultural groups. Demonstrates respect, support, and integrity in every action, championing the organization’s culture and values to create a welcoming and collaborative space for all.
• Communicates Effectively: Communicates clearly and effectively in speaking and writing. Uses professional phone etiquette, gives engaging presentations, and writes clear, accurate documents. Checks work for errors and clarity, answers questions, and creates reports with useful data. Persuades and negotiates to achieve goals and generate interest. Keeps everyone informed with complete and accurate information, sets clear expectations, and ensures communication supports the organization's goals.

Diversity, Equity, and Inclusion (DEI)

Incumbents to this position must possess and demonstrate the following Competencies:

How to Apply:
Interested We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please attach the following documents to be considered for the position. Failure to do so may result in you not being considered for the position:

1. A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.

2. A current resume detailing your experience and education.

3. A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

- - Do not attach any documents that include photos or private information (social security number, year of birth, etc.)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.

Union Inclusion:

This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).

Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson atjobs@des.wa.gov.

Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.