Experience Design Intern (Graduate Level)
Seattle, WA
Updated: April 28
Role Overview
The Experience Design Intern will support the creation of a concierge, white glove Candidate to Caregiver experience for Medical Assistants, from interview through the first year of employment. This internship supports a workforce transformation initiative focused on improving onboarding, early experience, and retention.
This role is ideal for a master’s-level student interested in applying human-centered design in healthcare and helping translate experience ideas into simple, scalable digital workflows.
What You’ll Do
Help design the end-to-end Medical Assistant journey from candidate to caregiver
Support research, journey mapping, and synthesis of experience insights
Partner with Talent Acquisition, Operations, HR, and Clinical teams
Assist in translating experience concepts into PowerApps-based workflows with team support
Create clear visuals, documentation, and presentation materials
Support testing and early improvement of experience tools and processes
What You’ll Learn
How service and experience design drive workforce outcomes
How design connects to real systems and operations
Practical experience working with digital experience tools in healthcare
Portfolio-ready work tied to real-world impact
Required Qualifications:
- Bachelor's Degree
Preferred Qualifications:
- Master's Degree or recent graduate in Experience Design, Service Design, UX, Human-Centered Design, Public Health, or related field
- Healthcare industry experience
- Strong interest in workforce or service experiences
- Familiarity with design thinking or service design methods
- Interest in Microsoft PowerApps or Power Platform
- Exposure to healthcare or complex systems (academic or professional)
Why Join Providence
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Role Overview. The Experience Design Intern will support the creation of a concierge, white glove Candidate to Caregiver experience for Medical Assistants, from interview through the first year of employment. This internship supports a workforce transformation initiative focused on improving onboarding, early experience, and retention. This role is ideal for a master’s-level student interested in applying human-centered design in healthcare and helping translate experience ideas into simple, scalable digital workflows. What You’ll Do. Help design the end-to-end Medical Assistant journey from candidate to caregiver. Support research, journey mapping, and synthesis of experience insights. Partner with Talent Acquisition, Operations, HR, and Clinical teams. Assist in translating experience concepts into Power. Apps-based workflows with team support. Create clear visuals, documentation, and presentation materials. Support testing and early improvement of experience tools and processes What You’ll Learn. How service and experience design drive workforce outcomes. How design connects to real systems and operations. Practical experience working with digital experience tools in healthcare. Portfolio-ready work tied to real-world impact. Required Qualifications:Bachelor's Degree Preferred Qualifications:Master's Degree or recent graduate in Experience Design, Service Design, UX, Human-Centered Design, Public Health, or related field. Healthcare industry experience. Strong interest in workforce or service experiences. Familiarity with design thinking or service design methods. Interest in Microsoft Power. Apps or Power Platform. Exposure to healthcare or complex systems (academic or professional)Why Join Providence
search terms: Intern+Design
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