The Finance Operations Business Partnership (BP) team is seeking a Senior Program Manager who will be a key member of the Global AWS BP team. This individual will be responsible for driving AWS order to cash (O2C) performance.

In this role, you will responsible for developing and maintaining operational and business metrics and targets, assessing priority areas for the business, driving global operational reviews, as well as owning improvements to achieve targets. As a business partner, you will work daily alongside Accounts Receivable, Service Centers, AWS Sales, Finance, Legal, Customer Service, Customers, and other operational groups at all levels in a global environment. Complex problem solving, program and change management, and analytical skills are required to manage multiple high visibility priorities in a fast-paced environment with ambiguous situations.

Key job responsibilities
- Leverage Customer Fulfillment metrics to identify cost improvement opportunities by linking up operations and financials
- Communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Your communications drive critical business actions.
- Earn trust of your business partners to influence and support tactical and strategic business decisions driving business improvements and cost reductions
- Identify risks, evaluates impact, proposes changes, and implements improvements to remediate gaps as well as understands the details of the cost structure to make thoughtful judgement calls in ambiguous environments where data may be difficult to procure.
- Support the tender process to procure warehousing services to ensure competitive cost and service is acquired
- Develop and mentor peers and team members, while promoting knowledge-sharing

Learning Opportunities:
- Autonomy to innovate and deliver new approaches that impact the bottom and the top line
- Grow and collaborate in a fast-pace environment where every day is day one
- Being surrounded by inspiring and diverse individuals
- Learn from people and cooperate with a wide variety of professional backgrounds
- Ability to develop new skills and opportunities through lateral, geographical or functional moves

- Bachelor's degree
- 5 years of tax, finance or a related analytical field experience
- 3 years of creating process improvements with automation and analysis experience

- 5 years of project/program management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at />
USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually